Privacy Policy

Personal Data Protection Policy

Mitsubishi Logisnext Asia Pacific Pte Ltd. (hereafter, “MLAP”, “we”, or “our”) recognizes the importance of personal data, and we consider it our obligation to properly protect personal data that we may receive.  MLAP addresses this obligation by adhering to the following policies

Personal data means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

1. Providing Personal data (click Here)
1-1 When personal data is provided to our company (whether by you or from third parties), its use and related matters (purpose, range of use, MLAP contact) will be disclosed, specified, or explained through this policy. Such purposes may include:
  1. To maintain our customer relationship and provide you with information about or changes to our website, our Site Policy, and/or this Personal Data Protection Policy.
  2. For internal business processes, authentication, loss and fraud prevention, public safety, and legal functions.
  3. To conduct research, analysis, and advertising.
  4. For internal statistical, product development, marketing, or operational purposes, such as to measure and understand demographic, user, user interest, purchasing, and other trends among our users.
  5. To protect the security and integrity of our websites, social media pages, and online and mobile services and applications.
  6. To investigate, prevent, defend against, or take other action regarding violations of our Site Policy or Privacy Policy, illegal activities, suspected fraud, or situations involving potential threats to the legal rights of us or others.
  7. To comply with applicable laws and regulations.
1-2 If there is a change in the use of this information or related matters, MLAP will provide notification or public disclosure to that effect.

1-3 We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data.
2. Management of Personal data
2-1 MLAP has established an administrative procedure for handling personal data to ensure the security of, and the prevention of leaks, loss or damage to the entrusted information. The main security control measures implemented by MLAP are as follows.
  1. Formulation of a basic policy
    2. In order to ensure the proper handling of personal data, a basic policy on matters including “compliance with related laws and regulations, guidelines, and other rules” and “contacts for handling questions and complaints” has been formulated under our MLAP Code of Conduct.
  2. Arrangement of rules regarding the handling of personal data.
    3. Personal data handling rules have been formulated which specify responsible personnel and their duties company-wide and in each division, as well as the methods for handling personal data at each stage consisting of its acquisition, use, management, provision, and response to requests from individuals whose personal data has been provided.
  3. Organizational security control measures
    4. In addition to designating company-wide personal data protection managers, employees are supervised by designated responsible personnel in each division that handles personal data, and a system has been arranged for reporting to and contacting such managers if potential or actual cases of violations of laws or the personal data handling rules are identified.
  4. Personnel-based security control measures
    5. Regular training is provided to employees on points requiring caution when handling personal data. In the personal data handling rules, it is indicated that improper handling of personal data or related acts will result in disciplinary action, according to the provisions of the Rules of Employment.
  5. Physical safety management measures
    6. Security settings are designated, and entry/exit management is conducted for building, division, and area. Measures are implemented to prevent anyone who is not authorized or who has no relation to personal data from viewing or handling it. Measures are implemented to prevent the theft, loss, etc. of devices, electronic media, or documents used to handle personal data.
  6. Technological security control measures
    7. Access to file servers in each division is controlled, and the scope of access is limited so that only divisions which have relations to each item of personal data are allowed to handle the applicable data. Mechanisms have been introduced to protect information systems handling personal data from external unauthorized access or unauthorized software.
  7. Understanding of the external environment
    8. If personal data is to be handled in foreign countries, the systems related to personal data protection in the applicable country will be determined before implementing security control measures.
3. Handling of Personal data
3-1 Personal data will be handled according to the use specified, disclosed or notified, or according to the permission granted.

3-2 Personal data received in the normal course of business, such as from business cards, etc., or from the internet, official journals, government records, etc., and personal data obtained from inquiries, applications for documents requests, seminars, etc., will be used only when it is necessary to contact you directly. It may also be used for product guidance and services, as well as for surveys.

3-3 We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected or to comply with legal obligation. When your personal data is no longer required for our legal or business purposes, we will take steps to delete or anonymize it.

3-4 You have a right to make the following choices regarding your personal data:
  1. Right to Access: You have a right to request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data within a year before the date of the request.
  2. Right to Correct: You have a right to request that we correct or modify your personal data.
  3. Right to Withdraw Consent: You may at any time withdraw any consent given or deemed to have been given under the Personal Data Protection Act 2012 (PDPA) in respect of the collection, use or disclosure of personal data for any purpose.
Please note there may be circumstances where we will not honour your request, as permitted under law.

For access requests, please note that we may charge you a reasonable fee to respond to such a request. If so, we will inform you of the fee before processing your request. For withdrawal of consent requests, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

3-5 If we transfer personal data outside of Singapore, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
4. Personal data Sharing between MLAP Group Businesses and Representatives

4-1 Personal data acquired by MLAP group businesses may be shared among MLAP and its affiliates, and representative agencies. In addition, personal data acquired by from cooperative enterprises (including vendors, contract manufacturers, various service providers, etc.) may also be shared with MLAP and its affiliates.

4-2 When sharing personal data, non-disclosure agreements between MLAP and representative agencies are implemented to prevent the leakage and re-offering of entrusted information.

For scope of Personal data sharing, please click Here

5. Contacts for Inquiries Regarding Personal data
5-1 Contact information regarding personal data usage confirmation, disclosure, correction, addition, cessation of offering, and complaints, etc, are as noted below.

Mitsubishi Logisnext Asia Pacific Pte. Ltd.
1 Tuas West Street, Singapore 637444
Phone:  +65 6571 6237
Email:  hr@logisnext.com

  • Note that details of the inquiry may be forwarded to our Data Protection Officer or the employee in charge (including our affiliates, and representative agencies) of the matter in question.
  • (Methods of Acceptance): Telephone, Email, Postal Mail

5-2 Inquiries will be limited to the individual in question only, or an authorized representative of the individual. Further confirmation may be required that the individual or the individual’s representative making the inquiry is the one whose information is in question.
6. How We Handle Personal data on Our Website
6-1 Security in obtaining personal data
In obtaining the personal data of a visitor to the Mitsubishi Logisnext Website, Mitsubishi Logisnext uses a Secure Socket Layer (SSL) and other encrypting means to protect the personal data inputted through a communications link or otherwise observed through visitor Website activity. The SSL is a general technology used for security of communications on Web net, which can encrypt the input data before it is transmitted over the Internet and prevent the input data from being intercepted or tapped. If you use any browser that is not compatible with the SSL, you would not be able access to this page, such as from the intranet of your company due to firewall or other software settings.

6-2 Collection of Browsing History
The Website collects information from your device in order to improve our services and provide a better user experience. The information collected includes, for example, server access logs including system information and IP address, cookies and web beacons. The collected information is anonymous, and it is not possible for Mitsubishi Logisnext to readily identify any specific individual or user. However, if you visit our website from a link in a Mitsubishi Logisnext email newsletter, we will associate your web browsing history collected by cookies and its analysis results with your personal data, for purposes such as distributing more appropriate email newsletters. You can reject cookies or get a warning when receiving a cookie by setting your browser accordingly. If you reject all cookies, you can still use the Website, but some parts might not function properly. Contact the manufacturer or provider of your browser for details on how to change the settings.

*Google Analytics

The Website uses Google Analytics provided by Google Inc. for collecting, recording, and analysing browsing patterns. Google Analytics uses cookies to collect information but does not collect any data that would enable individual users to be readily identified. To disable Google Analytics, download and install the “Google Analytics Opt-out Add-on” from the Google Analytics Opt-out Add-on download page, and change your browser’s add-on settings. The information collected by Google is managed based on Google’s privacy policy.

Google Analytics Terms of Service
Google Privacy Policy
Google Analytics Opt-out Add-on


6-3 Others
Mitsubishi Logisnext disclaims any responsibility for maintaining the security of your personal data on any other website linked with the Mitsubishi Logisnext Website. If you have any query or inquiry regarding the handling of personal data by such other websites, make direct inquiries to each such Website.